You must contact us within this time for your parcel to be resent. If an order is returned due to unsuccessful delivery, it will only be kept for 60 days from date of return. Please contact us within 14 days if you believe you have received a faulty item and we will discuss return options with you. ![]() * Please note: Last order dates are correct at the time of publishing and are subject to change & dependent on Royal Mail Industrial Actions.Īustralia / New Zealand – Monday 28 th NovemberĪfrica / Asia / South America – Sunday 4 th DecemberĬanada / Czech Republic / Finland / Italy / Poland / Sweden / USA – Tuesday 6 th DecemberĪustria / Denmark / Germany / Norway / Ireland / Portugal / Spain / Belgium / France – Wednesday 7 th DecemberĪs every product is personalised, returns will not be accepted unless the fault is ours. You will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect, works are closed, or we are unable to obtain a signature. We cannot guarantee delivery within these timescales and cannot be held accountable for parcels that do not arrive within the timescales. We are experiencing high volumes of hold ups and delays at customs for international orders, whilst we apologise for any inconvenience, this is out of our control and we cannot intervene. *some overseas orders may incur additional charges due to recent changes within the EU, unfortunately this is out of our control. International Tracked (ROW) - (Estimated 3 Days Manufacture) + delivery within 5 – 7 working days - prices vary on destination International Tracked (EU) - (Estimated 3 Days Manufacture) + delivery within 3 – 5 working days* - prices vary on destination £ 9.95 Daisy & Belgium Flag, for Loyalty, cast in Chrome plated Brass & Enamel. UK - T48 (tracked 48) - (Estimated 3 Days Manufacture) + delivery within 48 hours - £2.99 Poppy & Stars and Stripes of America for Loyalty & Remembrance £ 12.95 £ 8.95 Tudor Rose & Union Flag for Loyalty, Brass Chrome plated Brass & Enamel, £ 9.95 Poppy & Union Jack, cast in Chrome plated Brass & Enamel. This information is based on timescales provided by Royal Mail: We give a guideline of approximately 3 working days for your order to be manufactured, it is highly likely that your order will be dispatched within that timescale but we cannot make any guarantees and we cannot expedite any orders on request. As this is a bespoke item it is only of use to the specific customer.All items are printed to order. Once an order for a custom product has been placed the payment will only be refunded if the product is faulty. If your goods are faulty or damaged in transit please call the team on 01246 297600 so we can arrange return of the goods & replacement. Goods can be returned within 28 days of delivery for an exchange or full refund. Delivery prices & options will be quoted in the shopping cart depending on the weight/size of your order.Any orders placed after 2pm will be shipped on the next working day. NB orders will not be dispatched or delivered on Bank Holidays & we do not dispatch at weekends.Saturday guaranteed: Royal Mail or Parcelforce. ![]() Orders placed after 2pm Thursday will be dispatched on Friday for Monday delivery. Next day orders must be placed before 2pm. ![]()
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